Cybernetics and Salutogenic Design in Healthcare
Interaction Design Lab
Level 9, Doug McDonell Building (Building 168)
In many ways, modern healthcare is a dance between people and technology, mediated by process, and (incompletely) choreographed by some combination of clinicians, administrators and policy-makers. In all of this, one of the most striking challenges we see as we peer into this digital future is making sense of – and optimising – the dynamic between human and technological elements of health. Never has this been more so the case as in our time where technology is – across our system and across our economies – becoming more visible and ascendant. Designers are involved in healthcare – now more than ever – through the multidisciplinary teams, working on algorithms, apps, medical devices, physical and virtual environments and communication technologies. Hospitals employ user experience approaches, interaction and interface design methods, and design thinking methodologies. What salutogenic design offers is simultaneously a multidimensional view of healthcare experience and orientation of design activity within healthcare back to a set of principles that are psychosocially supportive at the individual and organisational level.
Matiu Bush, RMIT University
Matiu is a hybrid a clinician and a designer who founded One Good Street, a social impact platform to encourage neighbour initiated care for older residents at risk of social isolation and loneliness. Matiu is the Deputy Director of the Health Transformation Lab at RMIT, designing towards cultures of innovation and creativity in healthcare. Matiu has a Master's degree in Public Health and broad clinical and managerial nursing experience, including working in Tijuana, Mexico with Nobel Prize Laureate Mother Teresa in international border aid, and as an emergency, oncology, intensive care nurse and is a sexual health Nurse Practitioner. Matiu contributes to health system innovation through involvement with Better Care Victoria as a board member and the Emerging Leaders Clinical Advisory Committee. Matiu is a Rotarian and a member of the Health Informatics Society of Australia (HISA) and mentors the next generation of undergraduate and postgraduate science students through the Melbourne School of Population and Global Health Mentoring Program.