Business Process Modelling

Overview

Start discovering, understanding and improving how your business processes operate with this practical three-day workshop on Business Process Modelling.

This course provides an in-depth coverage of process modelling with the Business Process Model and Notation (BPMN), the official industry standard. BPMN provides a large variety of options for process modelling including the ability to document complex interactions between different business parties. This course will introduce relevant concepts incrementally using hands-on examples and case studies, as well as presenting a range of discovery methods for collecting and organising relevant information for creating a process model (such as workshops, interviews and documents analysis).

As you move beyond process modelling tools, you will learn how standards like BPMN can be used to systematically identify and classify business processes in a process architecture, and how to prioritise their management with a process portfolio, using a Business Process Management lens.

Who will benefit from this course?

This course addresses the needs of professionals who would like to gain or strengthen their process modelling capabilities.

It is relevant to business personnel involved in organisational modelling and improvement projects, such as project managers, business analysts and process architects. It is also suitable to IT staff involved in process automation initiatives, as well as managers leading BPM and strategic development projects.

The course will cover:

Introduction to business process management (BPM)
Positioning of process modelling in the BPM lifecycle
The Business Process Model and Notation (BPMN) standard:
- Basic and advanced control-flow modelling
- Modelling of process objects and resources
- Event handling and exception handling
- Complex exception handling
Process model quality and conventions
Overview of the Decision Model and Notation and the Case Management Model (DMN) and Notation (CMMN) standards for decision modelling and case handling
Process discovery roles, methods and challenges
Process identification and process architectures

Course duration and delivery

This course will be delivered over three (3) days and schedule can be negotiated as required (ie. over multiple weeks).

Both online and in-person course delivery is available.

Fees

Courses for up to 10 participants attract a minimum fee of $8,000 AUD + GST per day. For groups larger than 10, fees are calculated at $800 AUD + GST per person per day.

The course takes approximately 15 participants.

Course enquiries

For further information or to enquire about a corporate course workshop, please click below.

Sample agenda

Course delivered across three (3) full days, 9.00am - 5.00pm.

DAY 1
Module 1 – Introduction to Business Process Management (BPM)	BPM principles, main concepts and value proposition Overview of the BPM lifecycle Process monitoring and dashboarding (operational, tactical, strategic)
MORNING TEA
Module 2 – Introduction to Process Modelling	Positioning of Business Process Modelling A bit on modelling theory Business process model and main modelling perspectives The role of process models in the BPM lifecycle Introduction and background to BPMN
LUNCH
Module 3 – Basic Control-Flow Modelling	Activities, events, arcs Parallel (AND) and Exclusive (XOR) gateways Inclusive (OR) gateways Process model vs process instance Practical exercises
AFTERNOON TEA
Module 4 – Modelling Objects and Resources	Data objects and data stores, text annotations Pools and lanes Message flows and start message event Practical exercises
DAY 2
Module 5 – Advances Control-Flow Modelling	Sub-processes (collapsed, expanded) Activity markers (multi-instance, loop, ad-hoc) Arbitrary loops Practical exercises
MORNING TEA
Module 6 – Basic Event Handling and Exception Handling	Basic event handling (message and timer events) Event-based exclusive gateway Process abortion and exception handling (external, internal, timeout) Practical exercises
LUNCH
Module 7 – Complex Exception Handling	Non-interrupting, signal and event sub-processes Activity compensation Process modelling method Practical exercises
AFTERNOON TEA
Module 8 – Model Quality	Quality perspectives (syntactic, semantic, pragmatic) The role of modelling guidelines and conventions Elements of modelling guidelines and conventions Process modelling tools Practical exercises
DAY 3
Module 9 – Comprehensive Exercise	Activity
MORNING TEA
Module 10 – Further Process Modelling Standards	Modelling decisions with the DMN standard Modelling case handling with the CMMN standard Relation to BPMN
LUNCH
Module 11 – Process Discovery Methods	Ingredients and roles of a process discovery project Challenges of process discovery Overview of process discovery methods (evidence-based, interviews, workshops) Practical exercises
AFTERNOON TEA
Module 12 – Process Identification	Ingredients of process identification Components of a process architecture Process scoping and value chains modelling Reference models Process selection and prioritised process portfolio Practical exercises
Conclusion	Course recap and closing remarks