BPM Professional Education
Discover world-leading training on Business Process Management
by The University of Melbourne
Business Process Management (BPM) is a discipline that marries business and IT perspectives with the ultimate goal of improving an organisation’s performance, by using a business process lens.
Delivered by highly-qualified and accredited trainers, The University of Melbourne's wide range of courses will have you rapidly improving your organisation's business processes from end to end with your new expertise.
Our training is designed to improve your BPM capabilities and to give you skills to increase productivity in your organisation, be that a private, governmental or non-profit organisation.
Open or on demand, tailored to your needs
We offer on-demand corporate courses as well as regular open courses for individuals. Your instructors from the BPM Professional Education arm of The University of Melbourne have extensive academic and professional experience to bring to the table, no matter what option suits best your needs.
Strategic and Operational
Our strategic courses focus on managerial and organisational aspects of the BPM practice, such as strategic alignment, governance and the role that culture plays for the success of a BPM program within an organisation. They aim to put you in a position to manage and monitor the progress of an overall BPM program. Operational courses get into the nuts and bolts of the approaches and techniques underpinning the BPM lifecycle. For example they teach how to model, analysis and redesign a business process. They aim to put you in a position to run a BPM project from start to end.
BPM Professional Education with The University of Melbourne
The University of Melbourne is a globally-recognised provider of Business Process Management professional training. Our courses are designed to help organisations increase their productivity along performance dimensions such as efficiency, quality, compliance, and risk, by improving business processes from end to end.
The University of Melbourne’s BPM Professional Education arm is run by internationally-seasoned instructors who have first-class academic and professional experience. Our teaching material is directly informed by the latest developments in research, including from our own application-oriented research program. Our high-impact research covers different BPM areas, with a strong focus on process mining and business process intelligence.
Similarly, our wide range of courses span the breadth of the BPM discipline, embracing managerial aspects, such as strategic alignment and governance, as well as operational aspects related to the discovery, analysis, redesign, automation and monitoring of business processes.
Why us?
We have provided high-quality training to more than a thousand practitioners across industry and government sectors, both in Australia and overseas.
We are the authors of the gold standard in BPM textbooks, Fundamentals of Business Process Management (Springer Second Edition, 2018), arguably the most-widely used textbook on the subject, adopted by more than 250 universities and teaching institutions around the world. We are also the authors of a successful series of Massive Open Online Courses (MOOCs) on BPM, which has attracted over 25,000 participants to date.
We also benefit from a wide industry network based in Australia and overseas that fosters industry collaborations designed to promote technology transfer with real-life impact.
All our courses are available for organisations on demand.
Corporate courses are catered towards the employees of a given organisation. Content can be further customised upon request by incorporating client-specific internal methodologies, examples or exercises.
Courses are typically run as full-day workshops (9am-5pm) and are delivered on a client's premises unless other arrangements are required. Delivery modes for corporate courses can be negotiated, such as 2 days per week over multiple weeks.
Custom corporate courses can be designed for online delivery upon request.
Strategic Courses
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Introduction to Business Process Management (1 day)
This course introduces the core principles and practices of Business Process Management (BPM) and its relationship with other organisational improvement methodologies. It provides an overview of state-of-the-art techniques and tools along the BPM lifecycle and considers how to select and adopt a customised BPM approach for an organisation based on strategic priorities.
This course can be offered to larger cohorts of up to 50 people.
Currently there are no open course dates. Click below to inquire about a corporate course.
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Enterprise Business Process Management (2 days)
This course provides the strategic skills to foster innovation within your organisation by delivering BPM programs. Participants will learn the principles underlying BPM and understand the key ingredients to the success of a BPM program, including:
- strategic alignment
- governance
- methods
- technology
- the role of people and organisational culture.
Course work is presented in the context of an overarching BPM maturity model that can be used to concretely assess the progress of the BPM program. Participants will also learn how to secure internal support for BPM and how to dissolve resistance within the organisation.
This course can be offered to larger cohorts of up to 25 people.
Currently there are no open course dates. Click below to inquire about a corporate course.
Operational Courses
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Fundamentals of Business Process Management (5 days)
Course Content | Course Flyer (Example Open Course)
This course guides participants through the entire BPM lifecycle, from process identification through to process monitoring and mining covering along the way process discovery, process analysis, process redesign and process implementation.
It teaches the fundamental techniques and tools to ensure participants are best placed to run a BPM project from start to finish.
The course completes with an exposition of the aspects related to managing an entire BPM program within an organisation, including critical success factors such as strategic alignment, governance, people and culture.
The course is recognised by the ABPMP (Association of Business Process Management Professionals International).
This course can be offered to larger cohorts of up to 25 people.
Currently there are no open course dates. Click below to inquire about a corporate course.
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Business Process Modelling (3 days)
Course Content | Course Flyer (Example Open Course)
This course focuses on the process discovery phase of the BPM lifecycle.
It offers in-depth coverage of process modelling with the Business Process Model and Notation (BPMN), complemented by an overview of the Decision Model and Notation (DMN) and the Case Management Model and Notation (CMMN) standards for decision modelling and case handling.
It also discusses how to derive process models using a range of process discovery methods (observation, interviews, workshops) and how to create high-quality models.
This course takes a maximum of 15 participants.
Currently there are no open course dates. Click below to inquire about a corporate course.
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Business Process Improvement (3 days)
This course focuses on the process analysis and redesign phases of the BPM lifecycle.
It discusses a range of qualitative and quantitative analysis techniques (such as value-added analysis, waste analysis, flow analysis and simulation) that can be used to identify process-related issues and quantify their impact. Using these insights as input, the course illustrates various approaches to process redesign, covering both transactional approaches for incremental change (such as heuristics process redesign) as well as transformational approaches for radical change (such as process re-engineering and process model canvas).
This course takes a maximum of 15 participants.
Currently there are no open course dates. Click below to inquire about a corporate course.
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Lean Six Sigma Green Belt (5 days)
Course Content | Course Flyer (Example Open Course)
This course follows the body of knowledge for Green Belt certification by the International Association of Six Sigma Certification (IASSC).
It provides an in-depth exploration of the Lean Six Sigma method at the Green Belt level by covering the Define, Measure, Analyse, Improve, Control (DMAIC) approach for continuous business process improvement. The course presents the principles of lean management and combines them with various statistical analysis techniques originating from Six Sigma, for each step of the DMAIC cycle.
This course explores the nuts and bolts of the methodology and as a result, participants will be able to conduct their first Lean Six Sigma project from start to end upon completion. Concepts are put into practice through examples and supervised exercises deriving from a range of industry domains. The course is “hands on” and covers a number of techniques originating from Lean and from Six Sigma. For each technique, it explains when to use it, what type of input is expected, and how to interpret the results. It also covers the link between Lean Six Sigma and the broader discipline of BPM, and prepares for the IASSC Green Belt certification exam.
Our Green Belt course is generally offered as a face-to-face intensive over five days (35-40 contact hours). Delivery modes for corporate courses can be negotiated, such as 2 days per week over multiple weeks. In addition, participants are provided with a course of additional readings, resources, practice case studies and tests that should be completed before participants attempt the Green Belt Exam. This additional material increases their workload by a minimum estimated 25-30 hours resulting in a total Green Belt program duration of 60-70 hours.
This course takes a maximum of 15 participants.
Currently there are no open course dates. Click below to inquire about a corporate course.
Professor Marcello La Rosa on the benefits of our Lean Six Sigma Green Belt course -
Lean Six Sigma Green Belt for Higher Education (5 days)
Course Content | Course Flyer (Example Open Course)
The course content is aligned with the Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts, developed by the International Association for Six Sigma Certification (IASSC).
This course, specifically designed for those working in the higher education sector, provides a comprehensive coverage of the Six Sigma DMAIC approach (Define, Measure, Analyse, Improve and Control) while incorporating principles and techniques from Lean Management. The course addresses the needs of higher education professionals involved in continuous improvement projects. These include university staff and other tertiary teaching institutions such as university service managers and directors, business analysts and solution architects.
This course explores the nuts and bolts of the methodology and as a result, participants will be able to conduct their first Lean Six Sigma project from start to end upon completion. Concepts are put into practice through examples and supervised exercises deriving from a range of industry domains. The course is “hands on” and covers a number of techniques originating from Lean and from Six Sigma. For each technique, it explains when to use it, what type of input is expected, and how to interpret the results. It also covers the link between Lean Six Sigma and the broader discipline of BPM, and prepares for the IASSC Green Belt certification exam.
Our Green Belt course is generally offered as a face-to-face intensive over five days (35-40 contact hours). Delivery modes for corporate courses can be negotiated, such as 2 days per week over multiple weeks. In addition, participants are provided with a course of additional readings, resources, practice case studies and tests that should be completed before participants attempt the Green Belt Exam. This additional material increases their workload by a minimum estimated 25-30 hours resulting in a total Green Belt program duration of 60-70 hours.
Kurt Richard from The University of Melbourne who attended our Lean Six Sigma course last year, led an improvement initiative within the Business Intelligence and Reporting unit. They reviewed the process for the manual file data deployment to Finance InfoHub using the methodology and tools learnt at the course. This resulted in a reduction of 45 minutes of manual processing per day with the team member now dedicated to more value added tasks to meet customers’ expectations. During this project additional improvements have been identified with the team now putting together a pipeline of process improvement projects for 2019.
This course takes a maximum of 15 participants.
Currently there are no open course dates. Click below to inquire about a corporate course.
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Business Process Mining (2.5 days)
Course Content | Course Flyer (Example Open Course)
This course provides a hands-on introduction to the emerging area of business process mining.
Process mining is a novel approach to business process management, which puts forward a paradigm shift from ‘confidence-based’ to ‘evidence-based’ BPM. It consists of techniques and tools to understand the actual behaviour, performance and conformance of business processes achieved by analysing transactional data extracted from common IT systems within organisations. These methods also expose the insights gained to relevant process stakeholders via compelling process analytics.
This course takes a maximum of 20 participants.
Currently there are no open course dates. Click below to inquire about a corporate course.
Professor Marcello La Rosa on the benefits of our Business Process Mining course
FEES
Corporate courses for up to 10 participants attract a minimum fee of AUD8,000 + GST per day. There is no minimum number of participants required.
For groups larger than 10, fees are calculated at AUD800 + GST per person per day.
Discounts Available:
A 5% discount applies for 15-19 participants and a 10% discount applies for 20 or more participants.
Customised content attracts an additional cost of 10% of the total course cost.
CERTIFICATES
- Certificate of Participation from The University of Melbourne for all courses.
- Certificate of Achievement (except for the 'Lean Six Sigma Green Belt' course) when passing a course’s exam, at an additional cost of AUD600 + GST per person. The exam is on demand.
- The ‘Fundamentals of Business Process Management’ course is recognised by the ABPMP (the International Association of BPM Professionals).
- The ‘Lean Six Sigma Green Belt’ and ‘Lean Six Sigma Green Belt for Higher Education’ courses are aligned with and prepare for the Green Belt certification of the IASSC (International Association for Six Sigma Certification).
FAQs
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What’s the difference between a Certificate of Participation and a Certificate of Achievement?
The first is granted for completing a course from beginning to end. The Certificate of Achievement is granted upon passing the exam for that particular course.
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Will the exam be held during the training period?
The exam will be sat externally to the training at later date to allow the maximum amount of classroom time.
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If I study the Lean Six Sigma Green Belt course with you, am I awarded the Lean Six Sigma Green Belt certification?
Upon completion of the Lean Six Sigma Green Belt course, you will be awarded a Certificate of Participation issued by the University of Melbourne. This does not confer official Lean Six Sigma Green Belt certification.
The only method to earn an IASSC™ certification is to successfully sit for and pass an official IASSC certification™ exam.
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If my company did not offer the option of an exam, can I still sit the exam myself?
Yes, if you would like to cover the cost of the exam yourself we can arrange for you to sit the exam later at a mutually convenient time.
- Head of the University of Melbourne’s BPM Team and Lead Academic for the BPM Professional Education offering
- Author of the first comprehensive textbook on BPM and of the MOOC series on “Fundamentals of BPM”
- 15 years experience in BPM research and practice
- More than 100 publications on BPM topics
- Regular speaker at BPM events around the world
- Specialises in BPM strategy and governance, process modelling, analysis, improvement, automation and mining
Marcello is also the CEO and Co-Founder of Apromore Pty Ltd, a spinout of The University of Melbourne that commercialises the open-source process mining platform Apromore. Apromore is used for exercises in our Business Process Mining course.
- Senior Lecturer on BPM
- More than 8 years experience in BPM research and practice
- More than 40 publications on BPM topics
- Specialises in process modelling and verification, analysis and mining
Mr Patrice Moutou
- Certified Six Sigma Master Black Belt
- More than 15 years experience in delivering Lean Six Sigma projects and courses in Australia and overseas
- Industries covered: financial services, manufacturing, gaming, hospitality, textile, oil and gas, higher education
- Specialises in process analysis, improvement, Lean Six Sigma and change management
The presenter was helpful and approachable and introduced the material in an interesting and easy-to-follow manner. - July 2018
Did you know that...
Kurt Richard, Director – Data Engagement, Reporting & Surveys at The University of Melbourne, who attended our Lean Six Sigma Green Belt course last year, led an improvement initiative within the Business Intelligence and Reporting unit. They reviewed the process for the manual file data deployment to Finance InfoHub using the methodology and tools learnt at the course. This resulted in a reduction of 45 minutes of manual processing per day with the team member now dedicated to more value added tasks to meet customers’ expectations. During this project additional improvements have been identified with the team now putting together a pipeline of process improvement projects for 2019.
"Patrice provided excellent training backed by his many years of practical experience running Six Sigma projects."
- May 2019
"Found the practice exercises very useful to develop a better context and understanding. Having the folders was great, the worked solutions […] were very well planned and executed."
- May 2019
"Really enjoyed the content, looking forward to seeing it come to life at my organisation."
- July 2018
"Very engaging presentation and very useful and meaningful content - thank you."
- July 2018
"Thank you. Extremely well presented, relevant and engaging."
- July 2018
"The presenter was helpful and approachable and introduced the material in an interesting and easy to follow manner."
- July 2018
"Great use of examples and exercises is very helpful."
- July 2018
"Very thorough course. Has great concepts to apply in the workplace."
- May 2017
Need more information, want to find out about a customised course for your business or simply have a question? Get in touch!