Student IT Contact
Student IT is currently closed for the Holiday Break.
Our Live Chat services will re-open on Tuesday, January 2nd 2024, at 9 AM (AEDT).
We hope you have a happy holiday!
Are you encountering issues with MFA/Okta? Request to join our callback list for assistance when we re-open: Submit a request here.
Operating hours
Holiday Break
| Live Chat | Baillieu Library Help Desk | ERC Library Help Desk | |
|---|---|---|---|
| Monday - Sunday | Closed until January 2nd 2024 | Closed until January 2nd 2024 | Closed until January 2nd 2024 |
Effective December 22nd 2023
Note: Public Holiday or University Holiday special hours may be in place. Please open the accordion below for further information.
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Public Holiday & University Holiday Special Hours
Live Chat Baillieu Library ERC Library Good Friday
Friday 7 AprilClosed Closed Closed Saturday before Easter Sunday
Saturday 8 April11am - 5pm 11am - 5pm 11am - 5pm Easter Sunday
Sunday 9 AprilClosed Closed Closed Easter Monday
Monday 10 April12pm - 4pm 11am - 5pm Closed Tuesday 11 April 12pm - 4pm 11am - 5pm 11am - 5pm ANZAC Day
Tuesday 25 AprilClosed Closed Closed King's Birthday
Monday 12 June9am - 7:30pm 11am - 5pm 11am - 5pm Open Day
Sunday 20 August9am - 5pm 11am - 5pm 11am - 5pm Friday before the AFL Grand Final
Friday 29 September11am - 5pm 11am - 5pm 11am - 5pm Melbourne Cup
Tuesday 7 November9am - 7:30pm 9am - 6pm 9am - 8pm Christmas Holiday
Saturday 23 December - Monday 1 JanuaryClosed Closed Closed Last updated December 14th 2023
Help Desk
Student IT Help Desks are currently located in the Baillieu and ERC Libraries
Our Support Channels
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Help Desk
Visit the team at one of our help desks in the Baillieu Library or ERC Library.
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Live Chat
Chat with a Student IT assistant during our operating hours above.
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Phone Call
Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.
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Support Ticket
Notify us of an issue with university systems or services, or request assistance after-hours.
Outside of Australia?
Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.
Okta/MFA Support
Call 13MELB (13 6352 - within Australia, +61 3 9035 5511 - outside Australia), select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT for help with Okta & Multi-factor Authentication.
IT support for staff or university owned devices
If you have an active staff account or use a university owned device , please call the Service Centre through (03) 8344 0888 or through the ServiceNow portal for support.